Need assistance? We’re here to help.
Frequently Asked Questions.
Q. Where’s my Kit?
A. Our current lead time is 3-4 weeks from the date of order.
If this time has already elapsed and you’d like to chase your order, just get in touch.
Q. How do I turn on my Kit?
A. Simply plug in the kit to a mains plug and switch the power button to ON on the side of the case.
Q. Where are my account details?
A. We send a printed document with all the important account details enclosed inside your kit.
Q. Do you sell worldwide?
A. Yes! We have a long list of resellers in various countries around the world.
Support Portal
Log in or sign up to our support portal, where you can view all your support tickets and their status.
Technical Guides
Having trouble? Take a look at our Technical Guides. They might help you resolve the issue you’re currently facing.
Start a Ticket
Send our team a ticket and we’ll take a look at the issues you’re having.